Track Your Order

Lighting transforms a space, and we understand the anticipation that comes with every order. Whether you've selected a single pendant or curated an entire home lighting set, tracking your delivery should be simple and reassuring.

How to Track Your Prosper Lighting Order

1. Locate your tracking number 

After placing your order, you’ll receive a confirmation email containing your tracking number and order summary.

2. Enter your tracking number below 

Use the field provided to view real-time updates on your shipment, including dispatch status, estimated delivery date, and courier details.

3. Need assistance? 

If you’re unable to locate your tracking number or have questions about your delivery, our support team is available to help.

What Happens After You Place an Order?

• Order Confirmation 
  Immediately after checkout, you’ll receive an email confirming your purchase. This includes product details and your tracking number.
  
  
• Dispatch Notification
  Once your order leaves our warehouse, we’ll send a dispatch update with courier information and a live tracking link.
  
  
• Delivery Updates 
  You’ll receive notifications at key stages—when your order is out for delivery and once it has been delivered.

Delivery Timelines

• Standard Delivery: 5 to 7 business days
• Express Delivery: 2 to 3 business days (available in select cities)
• Custom Orders: Timelines vary based on production and location. You’ll receive a personalized update post-purchase.

Frequently Asked Questions

Where can I find my tracking number? 

Your tracking number is included in the confirmation email sent to your registered email address. If you haven’t received it, please check your spam folder or contact support.

My order hasn’t arrived. What should I do? 

If your estimated delivery date has passed, contact our support team. We’ll investigate and resolve the issue promptly.

Can I change my delivery address after placing the order? 

If your order hasn’t shipped yet, reach out to us immediately. We’ll do our best to accommodate the change.

Will all items arrive together? 

If you’ve ordered multiple items, they may ship separately depending on availability. You’ll receive tracking details for each shipment.

Need Assistance?

Our customer care team is available to help with any order-related queries.

• Email: contact@prosperlighting.com
• Phone: +91-9315739068
• Hours: Mon - Sun: 11AM to 7 PM IST