Shipping
We offer reliable shipping with breakage insurance.
Returns & Refunds
Shop confidently with our clear, simple, and hassle-free returns policy.
Secure Payment
Safe, secure, and trusted payment methods for your peace of mind.
Warranty
Quality assured with 2 year warranty for complete peace of mind.
Track Order
Stay updated on your order's journey from our warehouse to your door.
Frequently Asked Questions
Orders & Purchases
How long does it take to process an order?
How long does it take to process an order?
Standard processing takes 5-7 business days. Once dispatched, delivery typically takes an additional 2–3 days, depending on your location.
Do you offer custom lighting designs?
Do you offer custom lighting designs?
Absolutely. We specialize in bespoke lighting solutions, including duplex chandeliers and tailored fixtures. Unlimited drawing revisions are included with every custom order.
Can I request a design consultation?
Can I request a design consultation?
Yes. We offer online consultations to help you choose or customize lighting based on your space, style, and technical requirements.
What payment methods do you support?
What payment methods do you support?
We support secure online payments via Razorpay, Shiprocket, and Gokwik on our new website. We do not store any payment details.
Are duplex chandeliers part of your offerings?
Are duplex chandeliers part of your offerings?
Yes. Duplex chandeliers are a specialty at Prosper Lighting, designed with scale, elegance, and structural integrity in mind.
Returns & Exchange
What is your return policy?
What is your return policy?
Returns are accepted only for damaged or defective products. Claims must be raised within 24 hours of delivery, with supporting images. Custom-made products are non-returnable unless damaged in transit.
What should I do if my product arrives damaged?
What should I do if my product arrives damaged?
Please raise a claim within 24 hours of delivery with clear images. Our team will initiate a replacement or refund process based on inspection.
What is the warranty period for Prosper Lighting products?
What is the warranty period for Prosper Lighting products?
All products come with a 2-year warranty covering manufacturing defects. Installation-related damage is not covered.
Shipping & Tracking
Do you ship across India?
Do you ship across India?
Yes. We offer PAN India delivery, including remote and tier-2 cities. For bulk or custom orders, timelines may vary and will be communicated during checkout or consultation.
Do you offer international shipping?
Do you offer international shipping?
Currently, Prosper Lighting ships only within India. For international inquiries, please contact our support team for feasibility and lead time.
Is my order insured during transit?
Is my order insured during transit?
Yes. Every order is backed by 100% breakage and transit insurance, ensuring peace
How can I track my order?
How can I track my order?
Once your order is shipped, you’ll receive a tracking link via email. You can also contact our support team for real-time updates.